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Store Policies

Returns - Refunds - Cancellation- Payment - Shipping - Privacy
 
Returns and Refunds Policy
 
How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer's defect. You must return the item within 30 days of your purchase.

Option 1:

1. Please email info@janmichaelscrafts.com to request a refund and we will assign you a tracking number.
2. Mail your returned item to:
     JanMichael's Art and Home
     Returns Department (insert tracking number here) 
     725 Poplar St

     Columbia, PA 17512
3. Include in your package a signed letter stating the reason for your return and the original receipt. 

Option 2:

Registered Wholesale Buyers Only: You may return any item to our store location for an exchange with an item of equal or lesser value as long as the item is still on our current inventory list. Items that has been discontinued can still be exchanged but are subject to a 20% return loss on the product value. Items that are greater then 2 years are not returnable. 

Return Exceptions
Merchandise that has been used, damaged other then from shipping or altered will not be accepted for return or exchange. 

Restocking Fee
All items are subject to a 20% restocking fee. This will be deducted from your refund. We do not refund the original shipping and handling that you paid on the order.

 
Payment Policy

Accepted Methods of Payment
Credit Card (Visa, MasterCard, American Express, Discover). Other payment arrangements may be available to qualified buyers contact our office for more information at 717-342-2499.


Credit Card Charges
Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason, your credit card will be refunded.

Minimum Purchase
Minimum purchase of $150 or more. Any order that totals less than $150 may be denied upon evaluation.  You will be notified if this occurs and refunded according to store policy. Restocking fee of 20% may apply if you fail to meet the order minimum and order is canceled by us or the customer.
 
 
 
Shipping Policy

Turnaround Time
All orders are usually shipped within 10-14 business days (Hours Monday - Friday, 8am - 5pm).

Carriers

We use UPS Freight and UPS as our primary carriers.


Order Tracking
If a tracking number is provided by the shipping carrier, we will update your order with the tracking information. If you do not receive a tracking number and need one please contact our office for assistance.

Shipping Rates
Due to the nature of the products at JanMichael's Art and Home, shipping rates on average will vary from 13-22% of your order total depending on size, volume, and quantity of prints ordered.  Our website is live linked to our freight carrier to give the best estimate. On occasion shipping costs will be above our websites estimate. If this occurs we will contact you.

Pick-Up Orders
Please call us if you intend to pick-up your order at our facility.
 
Cancellation Policy
 
Cancellations, refused shipments or returned shipment due to delivery refusal or closed businesses will incur a 20% fee. No original paid shipping costs are refunded. Any shipments returned without prior approval from our office are eligible for refund. Customer is responsible for return shipping costs if returned due to refusal or store closure from freight carrier. If your card is declined at time of shipping and you fail to take the order there is a 20% restocking fee.
 
Back Order Policy
 
We do not back order any prints. If a print is unavailable at time of shipping we will refund the item. We make our very best effort to fill orders completely however instances of outages do occur.
 
 
 
Privacy Policy

This Privacy Policy governs the manner in which JanMichael's Art and Home collects, uses, maintains and discloses information collected from users (each, a "User") of the www.janmichaelscrafts.com website ("Site"). This privacy policy applies to the Site and all products and services offered by JanMichael's Art and Home.  We take your privacy SERIOUSLY and will take all measures to protect your personal information.

What Information Do We Collect?
We only collect information that we need that is related to your order. This includes your:
Billing Address
Shipping Address
Email Address 
Credit Card Information

Business Tax Identification Number

In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing. 

How Is My Information Used?
Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.

Security and Storage
Only your order data billing, shipping, and order contents data are stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your credit card data. 

Cookies and Browser Information 
Cookies are small files that reside on your computer that allow us to recognize you on your next visit or to store your shopping cart contents. We use them only to track this information.

 

Changes to this privacy policy

JanMichael's Art and Home has the discretion to update this privacy policy at any time. When we do, post a notification on the main page of our Site,revise the updated date at the bottom of this page,send you an email. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

 

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Updated:  April 11, 2017


 

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